I never intended to start a business.
I'm a process engineer. My focus has always been to help other businesses be successful.
You know improve service delivery, efficiency, and always, always, increase the bottom line so a company can continue to grow and have a greater impact.
That's it. A total, lifelong obsession with how to make what really matters better and more simple.
Did you know that more than 70% of the efforts businesses make fail? Early on, while I was still in graduate school and working for a large organization, I observed close-up a massive well-intended attempt to improve service delivery. I knew the leaders were skilled, good people. But the results were absolutely devastating incredible expense, conflict, trauma, and turnover in the workforce, and damaged relationships with customers for years.
I was determined to figure it out. I knew that, just like there are laws of nature (think, gravity), there was a way for businesses to consistently succeed at reaching their goals if they just had the right equation.
So for years, I focused on leadership, project management, business structure, alignment, training, performance management, and automation tools. I landed in process engineering which takes a holistic look at how people, processes, and tools combine to create outcomes.
I was looking for leverage points places where key changes had big impacts.
